Technical Support

Technical support for both SlowGold and SlowBlast! is currently available by email only. We strive to answer all email inquiries within two business days, and most often are able to respond within one business day (and frequently on weekends as well). 

When requesting support, the following information will help us to solve your problem more quickly:

• Name of the product (SlowGold or SlowBlast!);

• What Operating System (Win98, WinMe, WinXP, etc);
• A description of the problem;  
• Version of the program you are running if able to get that information -- look in the Help\About Menu in SlowGold and the Options\About menu for SlowBlast! (or indicate the name of the setup file you downloaded);
• If receiving an error message in SlowGold, send us your error log which you will find at one of these locations depending upon which version you are running:  C:\Program Files\ SlowGold2002\sgerr.log, or C:\Program Files\SlowGold\sgerr.log;
• If you don't have an error log, please tell us what the error message says.

Email your Technical Support request to: 

support@worldwidewoodshed.com